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  2. Customer service training - Wikipedia

    en.wikipedia.org/wiki/Customer_service_training

    Training all employees using consistent customer service skills, allows them to have a common process and language when assisting customers. This allows the business to brand their interaction of excellent service to the customer, which adds value to the business. Investing in employee training gives employees a feeling of value and improves ...

  3. Health reimbursement account - Wikipedia

    en.wikipedia.org/wiki/Health_Reimbursement_Account

    A Health Reimbursement Arrangement, also known as a Health Reimbursement Account (HRA), [1] is a type of US employer-funded health benefit plan that reimburses employees for out-of-pocket medical expenses and, in limited cases, to pay for health insurance plan premiums.

  4. Human error assessment and reduction technique - Wikipedia

    en.wikipedia.org/wiki/Human_error_assessment_and...

    It provides ready linkage between Ergonomics and Process Design, with reliability improvement measures being a direct conclusion which can be drawn from the assessment procedure. It allows cost benefit analyses to be conducted; It is highly flexible and applicable in a wide range of areas which contributes to the popularity of its use [3]

  5. Human resource accounting - Wikipedia

    en.wikipedia.org/wiki/Human_resource_accounting

    It means that some employees become a liability instead of becoming a human resource. HRA facilitates decision making about the personnel, i.e. either to keep or to dispense with their services or to provide mega-training [clarification needed]. There are many limitations that make the management reluctant to introduce HRA. Some of the ...

  6. Health risk assessment - Wikipedia

    en.wikipedia.org/wiki/Health_risk_assessment

    A health risk assessment (HRA) is a health questionnaire, used to provide individuals with an evaluation of their health risks and quality of life. [5] Commonly a HRA incorporates three key elements – an extended questionnaire, a risk calculation or score, and some form of feedback, i.e. face-to-face with a health advisor or an automatic online report.

  7. New York City Human Resources Administration - Wikipedia

    en.wikipedia.org/wiki/New_York_City_Human...

    In 1970, these positions were combined into the office of Commissioner. HRA was initially created as a ‘super-agency,’ housing all of the city's social service programs. In 1993, the Department of Homeless Services (DHS) became a separate city agency, and in 1996 the Administration for Children's Services (ACS) was also separated from HRA.

  8. Compensation and benefits - Wikipedia

    en.wikipedia.org/wiki/Compensation_and_benefits

    Employee retention – retention is not a primary objective of bonus plans, yet bonuses are thought to bring value with employee retention as well, for three reasons: a) a well designed bonus plan is paying more money to better performers; a competitor offering a competing job-offer to these top performers is likely to face a higher hurdle ...

  9. Service design - Wikipedia

    en.wikipedia.org/wiki/Service_design

    Service design is the activity of planning and arranging people, infrastructure, communication and material components of a service in order to improve its quality, and the interaction between the service provider and its users. Service design may function as a way to inform changes to an existing service or create a new service entirely. [1]