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Check your server selection again, and contact your administrator if problems persist. Server is required This is the Interaction Center server the application should connect to when you log on. Contact your administrator if you don't know the name of your Interaction Center server.
Contact your PureConnect administrator to see if you can become a designated contact or if the administrator will report your issue. To visit the PureConnect Community Forum , go to http://community.inin.com .
If you will be away from your desk but accessible at another telephone number, you can forward your calls. You can forward calls to an internal extension, a local number, a cellular telephone, or even a long-distance number (if you have the appropriate rights.)
Enter the Phone Number for the new WhatsApp channel. Note : Enter the phone number in E.164 International Standard Format: +(country code) <number>. Do not enter any spaces between the digits in the phone number; for example, +13175555555).
In the Transfer dialog box, in the Transfer To: text box, type all of part of the recipient’s name or number. Result: A drop-down list of choices appears. Tip : If the drop-down list does not contain the recipient you expected, check the search criteria selected in the Options drop-down list and adjust them if necessary.
Added Note to Forward Calls to Your Remote Telephone Number. 22-February-2018. Interaction Dialer custom script support in Interaction Connect. Affected these topics: What's New in Interaction Connect, Interaction Scripter, and Log on to Campaigns. 02-March-2018. Widgets for PureConnect. ...
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If a number appears next to the Record icon, it indicates the number of CIC users who are recording the interaction. Snippet recording. When you make a snippet recording of an interaction, two interactions appear in your queue view: A Record icon appears in the Recs column on the line for the connected interaction.
Contact your CIC administrator about the necessary user rights. For a list of available buttons, see Directory Toolbar Buttons. Description. You can set another user’s status in the Company Directory.
Working with Chat Sessions. In the CIC client, chat sessions are online, real-time, typed conversations between CIC client users or between a CIC client user and a remote chat participant browsing your website.