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Previously known as NCO Group, the company was purchased by APAC Customer Services in April 2012 and rebranded as Expert Global Solutions. [8] [9] One Equity Partners acquired APAC Customer Services in July 2011. [10] A portfolio company of One Equity Partners, Expert Global Solutions was acquired by Alorica in 2016. [11]
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[19] [20] [21] As a result, the FCC fined Intrado $1.4 million. [ 22 ] In November 2019, Intrado agreed to pay $175,000 to the US Treasury due to glitches in their system that occurred in August 2018 that left millions without access to 911 access for 65 minutes across 6 states.