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Armand Vallin Feigenbaum (April 6, 1920 [1] – November 13, 2014) was an American quality control expert and businessman. [2] He devised the concept of Total Quality Control (TQM), now known as " total quality management ".
In process improvement efforts, quality costs tite or cost of quality (sometimes abbreviated CoQ or COQ [1]) is a means to quantify the total cost of quality-related efforts and deficiencies. It was first described by Armand V. Feigenbaum in a 1956 Harvard Business Review article.
The exact origin of the term "total quality management" is uncertain. [2] It is almost certainly inspired by Armand V. Feigenbaum's multi-edition book Total Quality Control (OCLC 299383303) and Kaoru Ishikawa's What Is Total Quality Control? The Japanese Way (OCLC 11467749).
COPQ is a refinement of the concept of quality costs. In the 1960s, IBM undertook an effort to study its own quality costs and tailored the concept for its own use. [2] While Feigenbaum's term "quality costs" is technically accurate, it's easy for the uninitiated to jump to the conclusion that better quality products cost more to produce.
Quality control (QC) is a process by which entities review the quality of all factors involved in production. ... Feigenbaum, Armand V. (1961), Total Quality Control, ...
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The second half of the record lists his service to private enterprise through the introduction of epochal ideas, such as quality control and market survey techniques. Among his many honors, an exhibit memorializing Deming's contributions and his famous Red Bead Experiment is on display outside the board room of the American Society for Quality .