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The customer service changes may create a more attractive package for Ryanair customers, where the experience could be on par with Aer Lingus, whose customer service practices are much better.
[225] The concept of Ryanair charging for even this most essential of customer services was foreseen by the spoof news website "The Mardale Times" some five months previously, in its article "Ryanair announce new 'Pay-Per-Poo' service." [226] Ryanair often uses advertising to make direct comparisons and attack its competitors.
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The court found that Ryanair cannot impose additional charges for unchecked luggage that meets specific dimensions (55x40x20cm) and complies with safety regulations.
In the US, Southwest Airlines had the lowest rate of complaints in 2006, with 0.11 complaints per 100,000 passengers, while US Airways and United Airlines had the worst rate of complaints, both with 1.36 complaints per 100,000 passengers. [7] US Airways is also the US airline with the worst on-time performance, which might explain its rate of ...
Gayle's daughter subsequently related that the cabin crew denied hearing Mesher use racial slurs and told her to call Ryanair customer services on 22 October. [10] [9] A fellow passenger, David Lawrence—who like Gayle was of Caribbean heritage—filmed the incident and posted it to social media. He explained that "for many years a lot of the ...
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