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Formally: ISO/IEC 20000-1:2018 ('part 1') specifies requirements for "establishing, implementing, maintaining and continually improving a service management system. An SMS supports the management of the service lifecycle, including the planning, design, transition, delivery and improvement of services, which meet agreed requirements and deliver ...
A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives.
Specifies the requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain, and improve a service management system (SMS) [13] ISO/IEC 20000-2 Information technology – Service management – Part 2: Guidance on the application of service management systems
On May 1, 1993, the management and assignment of toll-free numbers transitioned from the interim 800 NXX Plan to a 10 digit management plan in the national 800 Service Management System (SMS/800). On January 25, 1995, INC designated the 888 Numbering Plan Area (NPA) code as the next area code for use in providing toll-free service.
A highly available system would disable the malfunctioning portion and continue operating at a reduced capacity. In contrast, a less capable system might crash and become totally nonoperational. Availability is typically given as a percentage of the time a system is expected to be available, e.g., 99.999 percent ("five nines").
Service management practices: examples are: Service-level management, Availability management and Capacity and performance management; Technical management practices: including three practices: Deployment management, Infrastructure and platform management and Software development and management.
Availability of parallel components = 1 - (1 - X)^ N [3] Using parallel components can exponentially increase the availability of overall system. [2] For example if each of your hosts has only 50% availability, by using 10 of hosts in parallel, you can achieve 99.9023% availability. [3] Note that redundancy doesn’t always lead to higher ...
Microsoft Configuration Management has gone through two brand changes. Both resulted in reducing confusion with other initialism as well as including the software in a Microsoft systems management portfolio. In 2007, System Management Service (SMS) became System Center Configuration Manager (SCCM). This helped avoid confusion with the Short ...
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