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Federated Knowledge Management: With knowledge being sourced from a number of providers (both internal as well as external), management of this distributed set becomes critical. Distributed Knowledge Management (through federated knowledge base) gains prominence.
ISO/IEC 20000 is the international standard for IT service management.It was developed in 2005 by ISO/IEC JTC1/SC7 and revised in 2011 and 2018. [1] It was originally based on the earlier BS 15000 that was developed by BSI Group.
Responding to growing dependence on IT, the UK Government's Central Computer and Telecommunications Agency (CCTA) in the 1980s developed a set of recommendations designed to standardize IT management practices across government functions, built around a process model-based view of controlling and managing operations often credited to W. Edwards Deming and his plan-do-check-act (PDCA) cycle.
Initially it was known as Solution-Centered Support, and was renamed to acknowledge the methodology as best practices in knowledge management. The Consortium for Service Innovation was founded in Seattle in 1992 by Symbologic. Shelly Benton was the founding Executive Director [citation needed] and built the membership-based organization. The ...
BiSL is a framework of best practices for the Information Management domain. MOF [15] (Microsoft Operations Framework) includes, in addition to a general framework of service management functions, guidance on managing services based on Microsoft technologies.
The IT Service Management Forum (itSMF) is an independent, international, not-for-profit organization of IT service management (ITSM) professionals worldwide. [1] Around the operation of IT services the itSMF collects, develops and publishes best practices, supports education and training, discusses the development of ITSM tools, initiates advisory ideas about ITSM and holds conventions.
The Service Management Framework (SMF) is a software product by IBM which implements the OSGi Service Platform.. It is available as a component of other IBM products, including IBM Lotus Expeditor, a platform enabling OSGi developers to build configurable, disconnectable, managed, applications and services for desktop, mobile, and embeddable clients delivering web, Ajax, and/or rich user ...
Team service management pulls together and integrates a number of established management methods and techniques in an open source framework for any team to use without reference to consultants. It is intended to complement process centric frameworks notably ITIL and ITSM where management disciplines and the associated processes are defined, but ...
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