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It was discontinued though many of its core functions were moved to an add-in for the Microsoft Dynamics CRM product named the Unified Service Desk. The Customer Care Framework provided a core set of functions for customer support avenues including voice call via call center agents and Internet portals.
Microsoft Intune (formerly Microsoft Endpoint Manager and Windows Intune) is a Microsoft cloud-based unified endpoint management service for both corporate and BYOD devices. [2] It extends some of the "on-premises" functionality of Microsoft Configuration Manager to the Microsoft Azure cloud.
Microsoft Dynamics 365 is an integrated suite of enterprise resource planning (ERP) and customer relationship management (CRM) applications offered by Microsoft. [1] Combines various functions such as sales, customer service, field service, operations, finance, marketing, and project service automation into a single platform.
The Enterprise Agreement, whose price is tiered to the number of computers or users being licensed, is a three-year contract which covers all software licensing and updates for one client system. An option is given at contract termination to renew for one or three additional years.
Microsoft Forefront Unified Access Gateway (UAG) is a discontinued software suite that provides secure remote access to corporate networks for remote employees and business partners. Its services include reverse proxy , virtual private network (VPN), DirectAccess and Remote Desktop Services .
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Microsoft Docs was a library of technical documentation for end users, developers, and IT professionals who work with Microsoft products. The Microsoft Docs website provided technical specifications, conceptual articles, tutorials, guides, API references, code samples and other information related to Microsoft software and web services.
Unified communications (UC) management is a software solution that automates the configuration of all the UC application services, [12] the end-user devices and the underlying network infrastructure (such as gateways, switches, session boarder controllers and the inter-connecting trunks). Unified communication applications do not work out of ...