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An active internet connection is required to be able to access all the best that AOL offers. If you're using broadband (cable) internet and you can't connect, try the following troubleshooting steps in the order listed until you get up and running again. 1.
To maintain the security of your account while accessing AOL Mail through third-party apps, it's necessary to keep your connection settings updated. An email was sent to our customers in 2017 warning that AOL Mail would no longer be accessible through third-party apps if connection settings weren't updated by November 7, 2017.
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Get answers to your AOL Mail, login, Desktop Gold, AOL app, password and subscription questions. Find the support options to contact customer care by email, chat, or phone number.
2. In the McAfee Security Center window, click the Internet & Network link, then click the Configure link. 3. In the Internet & Network Configuration pane, under the Firewall protection section click the Advanced button. 4. In the Security Level pane, move the slider so that Standard displays as the current level. 5. Click the OK button.
Protected mode is enable by default and may interfere with AOL Mail. If you're continuing to have trouble accessing mail, turn Protected Mode off: 1. Click Tools. 2. Click Internet Options. 3. Click the Security tab. 4. Deselect "Enable Protected Mode." 5. Restart Internet Explorer and sign in to AOL Mail again.
Sign in to myaccount.aol.com. Under My Services click My Subscriptions. Locate your McAfee subscription and click the Protect Nowbutton. Follow the on-screen instructions to download McAfee. Important - If you do not see McAfee, you do not have a McAfee subscription through AOL. To purchase a subscription, visit the McAfee Internet Security page.
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