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The ACT test became the leading college readiness assessment in 2012, surpassing the SAT in the number of students taking the exam. [13] For the US high school graduating class of 2019, [14] 52 percent of all graduates took the ACT. The total number of 2019 high school graduates taking the ACT exceeded 1.78 million.
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Historical Number of SAT and ACT Test Takers. The ACT has seen a gradual increase in the number of test takers since its inception, and in 2012 the ACT surpassed the SAT for the first time in total test takers; that year, 1,666,017 students took the ACT and 1,664,479 students took the SAT. [16]
[1] [2] Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media. [3] Qualifications include good communication, problem-solving, and computer skills. [1]
Customer service is the assistance and advice provided by a company through phone, online chat, mail, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [ 1 ] but towards the end, the idea of a well-performed service is that of increasing revenues.
Customer support is a range of services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [ 1 ]