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iChat (previously iChat AV) is a discontinued instant messaging software application developed by Apple Inc. for use on its Mac OS X operating system.It supported instant text messaging over XMPP/Jingle or OSCAR protocol, audio and video calling, and screen-sharing capabilities.
Instant messaging (IM), sometimes also called "messaging" or "texting", consists of computer-based human communication between two users (private messaging) or more (chat room or "group") in real-time, allowing immediate receipt of acknowledgment or reply.
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The Genius Bar is a technical support service provided by Apple Inc. inside Apple Stores to support the use of its products and services. The locations provide concierge-style, face-to-face support for customers from "Geniuses" who are specially trained and certified by Apple, with multiple levels of certification depending on the products serviced.
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