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  2. Customer service training - Wikipedia

    en.wikipedia.org/wiki/Customer_service_training

    Training all employees using consistent customer service skills, allows them to have a common process and language when assisting customers. This allows the business to brand their interaction of excellent service to the customer, which adds value to the business. Investing in employee training gives employees a feeling of value and improves ...

  3. New York City Human Resources Administration - Wikipedia

    en.wikipedia.org/wiki/New_York_City_Human...

    In 1970, these positions were combined into the office of Commissioner. HRA was initially created as a ‘super-agency,’ housing all of the city's social service programs. In 1993, the Department of Homeless Services (DHS) became a separate city agency, and in 1996 the Administration for Children's Services (ACS) was also separated from HRA.

  4. Health reimbursement account - Wikipedia

    en.wikipedia.org/wiki/Health_Reimbursement_Account

    A Health Reimbursement Arrangement, also known as a Health Reimbursement Account (HRA), [1] is a type of US employer-funded health benefit plan that reimburses employees for out-of-pocket medical expenses and, in limited cases, to pay for health insurance plan premiums.

  5. Human resource management - Wikipedia

    en.wikipedia.org/wiki/Human_resource_management

    Training and development professionals ensure that employees are trained and have continuous development. This is done through training programs, performance evaluations, and reward programs. Employee relations deals with the concerns of employees when policies are broken, such as in cases involving harassment or discrimination. Managing ...

  6. Human resource accounting - Wikipedia

    en.wikipedia.org/wiki/Human_resource_accounting

    It means that some employees become a liability instead of becoming a human resource. HRA facilitates decision making about the personnel, i.e. either to keep or to dispense with their services or to provide mega-training [clarification needed]. There are many limitations that make the management reluctant to introduce HRA.

  7. Health risk assessment - Wikipedia

    en.wikipedia.org/wiki/Health_risk_assessment

    A health risk assessment (HRA) is a health questionnaire, used to provide individuals with an evaluation of their health risks and quality of life. [5] Commonly a HRA incorporates three key elements – an extended questionnaire, a risk calculation or score, and some form of feedback, i.e. face-to-face with a health advisor or an automatic online report.

  8. Human error assessment and reduction technique - Wikipedia

    en.wikipedia.org/wiki/Human_error_assessment_and...

    It is a first generation HRA technique, yet it is dissimilar to many of its contemporaries in that it remains to be widely used throughout the UK. The method essentially takes into consideration all factors which may negatively affect performance of a task in which human reliability is considered to be dependent, and each of these factors is ...

  9. In-service program - Wikipedia

    en.wikipedia.org/wiki/In-service_program

    An in-service program is a professional training or staff development effort, where professionals are trained and discuss their work with others in their peer group. It is a key component of continuing medical education for physicians , pharmacists , and other medical professionals.