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Software crack illustration. Software cracking (known as "breaking" mostly in the 1980s [1]) is an act of removing copy protection from a software. [2] Copy protection can be removed by applying a specific crack. A crack can mean any tool that enables breaking software protection, a stolen product key, or guessed password. Cracking software ...
Help desk software is a computer program that enables customer-care operators to keep track of user requests and deal with other customer-care-related issues. [1]Generally, help desk software is part of an umbrella category called the service desk, which includes asset management and IT service management, and the two terms are sometimes used interchangeably.
RustDesk is a remote access and remote control software, primarily written in Rust, that enables remote maintenance of computers and other devices. [1] The RustDesk client runs on operating systems such as Microsoft Windows, Apple MacOS, Apple iOS, Android and common Linux distributions.
1999-10-13 Roundup: Roundup-Team MIT, Zope: Python: MySQL, PostgreSQL, SQLite, Berkeley DB: 2001-08-18 Spiceworks: Spiceworks IT Software Proprietary; free for use Ruby: sqlite: 2006 Supportworks: Hornbill Systems Proprietary Visual C++ and PHP: Microsoft SQL Server, MySQL, Oracle, Sybase: 1994 SysAid: SysAid Technologies Proprietary Java, C#
Arcserve was first developed as a product used to back up other software programs and to ensure that data in the network could not be lost. The major function of the first release was to automatically copy all of the information in the system so that mishaps such as power failures and equipment malfunctions would not destroy or erase it.
A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives.
A help desk is a department or person that provides assistance and information, usually for electronic or computer problems. [1] In the mid-1990s, research by Iain Middleton of Robert Gordon University [ 2 ] studied the value of an organization's help desks.
A virtual help desk allows IT support organizations to virtually deploy IT technicians on demand to support a computer user experiencing technical issues. IT can efficiently manage and allocate global help desk resources, including – most importantly – its personnel, to access any computer to provide support despite the end user or IT rep location.