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2. IT Service Management Forum - Wikipedia

   en.wikipedia.org/wiki/IT_Service_Management_Forum

   The IT Service Management Forum (itSMF) is an independent, international, not-for-profit organization of IT service management (ITSM) professionals worldwide. [1] Around the operation of IT services the itSMF collects, develops and publishes best practices, supports education and training, discusses the development of ITSM tools, initiates advisory ideas about ITSM and holds conventions.

3. Freshworks - Wikipedia

   en.wikipedia.org/wiki/Freshworks

   Freshworks Inc. is a cloud-based software-as-a-service company, founded in 2010 in Chennai, India. [2] [3] The company provides cloud-based tools for customer relationship management (CRM), IT service management (ITSM), and e-commerce marketing.

4. Configuration management - Wikipedia

   en.wikipedia.org/wiki/Configuration_management

   Configuration Management (CM) is an ITIL-specific ITSM process that tracks all of the individual CIs in an IT system which may be as simple as a single server, or as complex as the entire IT department. In large organizations a configuration manager may be appointed to oversee and manage the CM process.

5. IT service management - Wikipedia

   en.wikipedia.org/wiki/IT_service_management

   ITSM tools are often marketed as ITSM suites, which support a whole set of ITSM processes. At their core is usually a workflow management system for handling incidents, service requests, problems and changes. They usually also include a tool for a configuration management database (CMDB). The ability of these suites to enable easy linking ...

6. HP Service Manager software - Wikipedia

   en.wikipedia.org/wiki/HP_Service_Manager_software

   Service Manager is an ITSM Tool using the ITIL framework providing a web interface for corporate changes, releases and interactions (request fulfillment) supported by a Service catalog and CMDB. For a summary of the functionality, screenshots, data sheets, white papers and more information refer to the sources listed above.

7. List of version-control software - Wikipedia

   en.wikipedia.org/wiki/List_of_version-control...

   Autodesk Vault [proprietary, client-server] – Version control tool specifically designed for Autodesk applications managing the complex relationships between design files such as AutoCAD and Autodesk Inventor; CADES [proprietary, client-server] – Designer productivity and version control system by International Computers Limited

8. Incident management - Wikipedia

   en.wikipedia.org/wiki/Incident_management

   Incident management is an important part of IT service management (ITSM) process area. [13] The first goal of the incident management process is to restore a normal service operation as quickly as possible and to minimize the impact on business operations, thus ensuring that the best possible levels of service quality and availability are ...

9. IBM Tivoli Storage Manager - Wikipedia

   en.wikipedia.org/wiki/IBM_Tivoli_Storage_Manager

   for Advanced Copy Services (Formerly ITSM for Hardware) - Hardware-based snapshots for major database backups. Although it still exists as a product today the newer releases are re-branded as FCM (FlashCopy Manager). for Copy Services - Windows snapshots for Exchange and MSSQL. for Databases - An API for Oracle RMAN and a GUI & CLI tool for ...