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In business and project management, a responsibility assignment matrix [1] (RAM), also known as RACI matrix [2] (/ ˈ r eɪ s i /; responsible, accountable, consulted, and informed) [3] [4] or linear responsibility chart [5] (LRC), is a model that describes the participation by various roles in completing tasks or deliverables [4] for a project or business process.
Software configuration management (SCM), a.k.a. software change and configuration management (SCCM), [1] is the software engineering practice of tracking and controlling changes to a software system; part of the larger cross-disciplinary field of configuration management (CM). [2] SCM includes version control and the establishment of baselines.
Tasks include managing multiple sites, administering security, and configuring necessary components and software. Responsibilities may also include software change management. A computer operator performs routine maintenance and upkeep, such as changing backup tapes or replacing failed drives in a redundant array of independent disks (RAID ...
A production support analyst or engineer is responsible for monitoring the production environments, servers, scheduled jobs, incident management and receiving incidents and requests from end-users, analyzing these and either responding to the end user with a solution or escalating it to other IT teams.
Technical support, commonly shortened as tech support, is a customer service provided to customers to resolve issues, commonly with consumer electronics. This is commonly provided via call centers, online chat and email. [1] Many companies provide discussion boards for users to provide support to other users, decreasing load and cost on these ...
Often used in scrum, a burndown chart is a publicly displayed chart showing remaining work. [36] It provides quick visualizations for reference. The horizontal axis of the burndown chart shows the days remaining, while the vertical axis shows the amount of work remaining each day. During sprint planning, the ideal burndown chart is plotted.
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In a software development team, a software analyst [1] is the person who monitors the software development process, performs configuration management, identifies safety, performance, and compliance issues, and prepares software requirements and specification (Software Requirements Specification) documents.