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If Java scripting is disabled, many websites, including AOL Mail, won't work properly. Disable firewall or pop-up settings If you use a firewall and are getting a blank page when trying to access AOL Mail, you may need to disable your pop-up blocking software or add AOL to your allowlist.
If you're having problems reading and retrieving your AOL Mail, the following troubleshooting steps: Use AOL Basic Mail. AOL Basic Mail gives you a way to see your emails in a simpler layout.
Desktop Gold doesn't provide dial-up internet connectivity and can only be used if you already have a broadband internet connection. If you're having trouble getting online, check to see if the issue is with your internet connection.Our help article, Troubleshooting a Broadband Connection, provides some useful troubleshooting tips. If you are ...
While Internet Explorer may still work with some AOL products, it's no longer supported by Microsoft and can't be updated. Because of this, we recommend you download a supported browser for a more reliable and secure experience.
AOL is committed to protecting the privacy and security of our members. To maintain the security of your account while accessing AOL Mail through third-party apps, it's necessary to keep your connection settings updated.
If you're having problems sending mail, there are a few troubleshooting steps you can take to fix the problem. Restart your computer:. If you haven't shut down your computer in a while, we recommend that you begin troubleshooting by restarting your computer.
Most email software and applications have an account settings menu where you'll need to update the IMAP or POP3 settings. When entering your account info, make sure you use your full email address, including @verizon.net, and that the SSL encryption is enabled for incoming and outgoing mail.
Get answers to your AOL Mail, login, Desktop Gold, AOL app, password and subscription questions. Find the support options to contact customer care by email, chat, or phone number.