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2. Service-level agreement - Wikipedia

   en.wikipedia.org/wiki/Service-level_agreement

   A service-level agreement can track multiple performance metrics. In this context, these metrics are called service level indicators (SLIs). The target value of a given SLI is called a service-level objective (SLO). In IT-service management, a common case is a call center or service desk. SLAs in such cases usually refer to the following SLIs:

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4. Contributor License Agreement - Wikipedia

   en.wikipedia.org/wiki/Contributor_License_Agreement

   KDE uses Free Software Foundation Europe's Fiduciary Licence Agreement [50] of which (FLA-1.2) states in section 3.3: FSFE shall only exercise the granted rights and licences in accordance with the principles of Free Software as defined by the Free Software Foundations.

5. Service-level objective - Wikipedia

   en.wikipedia.org/wiki/Service-level_objective

   A service-level objective (SLO), as per the O'Reilly Site Reliability Engineering book, is a "target value or range of values for a service level that is measured by an SLI." [1] An SLO is a key element of a service-level agreement (SLA) between a service provider and a customer. SLOs are agreed upon as a means of measuring the performance of ...

6. Template:Cloud computing - Wikipedia

   en.wikipedia.org/wiki/Template:Cloud_computing

   The Template:Cloud computing links to articles related to different layers specific to cloud computing. It should have a small number (5-10) of the best available examples of each layer as its purpose is to illustrate by example rather than to advertise products and services.

7. End-user license agreement - Wikipedia

   en.wikipedia.org/wiki/End-user_license_agreement

   An end-user license agreement or EULA (/ ˈ j uː l ə /) is a legal contract between a software supplier and a customer or end-user. The practice of selling licenses to rather than copies of software predates the recognition of software copyright , which has been recognized since the 1970s in the United States.

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9. Operational-level agreement - Wikipedia

   en.wikipedia.org/wiki/Operational-level_agreement

   The objective of the OLA is to present a clear, concise and measurable description of the service provider's internal support relationships. OLA is sometimes expanded to other phrases but they all have the same meaning: organizational-level agreement; operating-level agreement; operations-level agreement. OLA is not a substitute for an SLA.