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The California Department of Consumer Affairs (DCA) is a department within the California Business, Consumer Services, and Housing Agency.DCA's stated mission is to serve the interests of California's consumers by ensuring a standard of professionalism in key industries and promoting informed consumer practices.
Health Information Integrity, California Office of (CALOHI) Health Planning and Development, Office of Statewide (OSHPD) Health and Safety and Workers' Compensation, Commission on; Healthy Food Financing Initiative Council, California; High-Speed Rail Authority (CAHSRA) Highway Patrol, California (CHP) Historical Records Advisory Board, California
The Consumer Services Office is the main point of contact for Californians filing a complaint with the department or requesting additional information about licensees. Offering a live-person call center, the team logs thousands of calls a year and works with licensees to help consumers settle disputes and resolve issues.
Topping the complaint list were cell-phone companies, with 38,420 complaints, up 41% over 2010. After that, the list includes (in order of number of gripes): new-car dealers
Field office staff investigates consumer complaints against licensed and unlicensed contractors. In fiscal year 2019–20, CSLB obtained more than $58 million in ordered restitution for consumers. CSLB's Statewide Investigative Fraud Team (SWIFT) focuses on the underground economy and on unlicensed contractors.
The Medical Board of California (MBC) is a state government agency which licenses and disciplines physicians, surgeons and certain allied healthcare professionals in California. The Board provides two principal types of services to consumers: (1) public-record information about California-licensed physicians, and (2) investigation of complaints ...
The California Bureau for Private Postsecondary Education (BPPE) is a unit of the California Department of Consumer Affairs charged with regulation of private postsecondary educational institutions operating in the state of California. The BPPE is not an accrediting agency. Its primary purpose is to prevent fraudulent diploma mills. [1]
The California Bureau of Investigation (CBI or BI) is California's statewide criminal investigative bureau under the California Department of Justice (CA DOJ), in the Division of Law Enforcement (DLE), administered by the Office of the State Attorney General that provides expert investigative services to assist local, state, tribal, and federal agencies in major criminal investigations ranging ...