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Learn how to troubleshoot remote control buttons that don't work on Xfinity remotes. This includes checking that you’re using the right remote with the TV Box to which it’s paired.
Program your voice remote to control your TV or audio device. Press and hold the Microphone (Voice) button and say, "Program remote." You can also get there by going to the Settings page, selecting Remote Settings and then Voice remote pairing. Or, you can use our online Remote Code Lookup tool.
You'll need to program your new remote to work with your TV and other equipment. You can find detailed instructions using our online programming tool at customer.xfinity.com/remotes. Learn more about using the Xfinity TV Remote App.
Help and support with your Xfinity Remote, select your remote control type and get the support you need to enjoy your Xfinity TV!
Xfinity web remote. The Xfinity web remote is a web-based remote and the only remote that allows someone with no audible voice to use the voice remote feature with X1 and Flex TV Boxes. It meets our customers where they need to be met and allows more independent control of their X1 or Flex device.
Learn what to do if your Xfinity Remote's All Power button doesn't turn your TV Box on or off.
Factory Reset your Xfinity remote. Directions can be found here: https://www.xfinity.com/support/articles/remote-xr2-or-xr5-buttons-do-not-work; Manually pair your Xfinity remote with audio receivers first; Manually pair your Xfinity remote with your TV second; Information on manually pairing your Xfinity remote to your devices are included below
Check the key to be entered and try programming again. Problem: The Red Light blinks when a key is pressed, but the TV Adapter and TV does not respond. Solution: Make sure the remote control is aimed at the TV Adapter (or IR signal receiver) and TV and is not farther than 15-feet away.
My Xfinity remote voice command just stopped working out of the blue. I press the voice command button and I hear a little noise, followed by a prompt on the screen that says "Voice commands aren't working right now. Please try again later." This has been happening for the past 6 hours.
My Xfinity xr15 remote isn't working. When I press down on either the volume controls or mute button, the light just turns red. It is not low battery because the remote control is at 96%. I have tried resetting the tv box and re pairing the remote but it doesn't work.