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The City of Allen’s Water and Sewer Operations are responsible for operating, maintaining and repairing water lines, valves, fire hydrants, sewer lines and manholes. This division also provides field assistance to customers, inspectors and contractors.
Water quality information. The City's drinking water comes from the North Texas Municipal Water District (NTMWD) and is regulated by the State of Texas. For more details about water quality testing, maintenance and guidelines, visit our Water Quality page.
Water and Waste Service Rates. City of Allen has established rates for utilities based on the cost of providing services. Water rates include costs from our wholesale water supplier North Texas Municipal Water District (NTMWD) to maintain, supply and develop infrastructure to secure water resources for future needs.
The City of Allen Water Operations, under the City Department of Community Services, provides water for about 102,762 residents living in the area of Allen City, Texas.
Allen officials are encouraging residents to use WaterSmart, an online tool that monitors water usage in near real time. The program offers leak alerts, water use threshold settings and bill...
Citizen Self Service website. {{vm.userService.userName | limitTo: 36}}{{vm.userService.userName.length > 36 ? ... Welcome to portal home
Welcome to the City of Allen's Self Service portal. If you are looking for the Utility Billing Citizen Self Service link, please click here and bookmark the new URL. If you are looking for the Vendor Self Service link, please click here and bookmark the new URL. City employees, please use the login link in the top right banner.
A report containing helpful information about the safety and quality of drinking water in the City of Allen, Texas. For more information, please visit: CityofAllen.org/SafeWater.
The citywide transition to smart water meters will begin next summer. The new system will offer multiple benefits to customers, including near real-time water use information, equal billing intervals and a customer portal to help Allen residents and businesses optimize their water use. Allen, TX.
Start Service. New residents who receive water and trash/recycling services from the City of Allen must create a utility billing account in the Citizen Self Service portal. A $100 initial deposit will appear on the first month's bill.