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  2. Troubleshoot a broadband internet connection - AOL Help

    help.aol.com/articles/troubleshooting-a...

    2. Check the physical connection - A loose cable or cord can often be the cause of a connection problem. Make sure everything is securely connected to the wall and device. 3. Reboot your modem/router - Sometimes the old "turn it off and on again" approach actually does work! Just wait about five minutes before turning it back on to make sure ...

  3. Troubleshooting AOL Desktop Gold

    help.aol.com/articles/aol-desktop-troubleshooting

    Desktop Gold shortcut icon is missing. If AOL Desktop Gold shortcut icon is missing, try the solutions listed below. • Right click the AOL Desktop Tray Launcher icon in the System tray. • Open AOL Desktop Gold. if you are having trouble opening it, click Start on the windows toolbar. • Double click on the AOL Desktop application file.

  4. Download or update your web browser - AOL Help

    help.aol.com/articles/download-or-upgrade-your...

    To get the best experience with AOL websites and applications, it's important to use the latest version of a supported browser. • Safari - Get it for the first time or update your current version. • Firefox - Get it for the first time or update your current version. • Chrome - Get it for the first time or update your current version ...

  5. Restore your browser to default settings - AOL Help

    help.aol.com/articles/reset-web-settings

    Restoring your browser's default settings will also reset your browser's security settings. A reset may delete other saved info like bookmarks, stored passwords, and your homepage. Confirm what info your browser will eliminate before resetting and make sure to save any info you don't want to lose. • Restore your browser's default settings in ...

  6. Download, install, or uninstall AOL Desktop Gold - AOL Help

    help.aol.com/articles/aol-desktop-downloading...

    Download Desktop Gold. AOL Desktop Gold is included at no additional cost with your membership. 2. Under 'All Products' scroll to 'AOL Desktop Gold'. If you have an AOL Desktop Gold trial or subscription. Using the link in the Official AOL signup confirmation email you received. 1.

  7. Fix problems reading or receiving AOL Mail

    help.aol.com/articles/fix-problems-reading-or...

    Make sure the option "Block All Senders Except Contacts" under "Mail Settings --> Block Senders" is unchecked. If checked, you will not receive messages from anyone not in your contacts. Messages are often delivered right way though very rarely there may be a delay in transit. This is usually due to problems on the mail server, heavy internet ...

  8. Make AOL Desktop Gold your default browser or email client

    help.aol.com/articles/make-aol-desktop-gold-your...

    To set AOL Desktop Gold as your default browser and/or email client follow the steps below: Open Desktop Gold. Log in using your username and password. Click on Settings. On the General tab click on the Make Default buttons to make AOL Desktop Gold your default browser and/or email client. A new window opens up.

  9. AOL Desktop Gold - AOL Help

    help.aol.com/products/new-aol-desktop

    1-800-358-4860. Get live expert help with your AOL needs—from email and passwords, technical questions, mobile email and more.