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The DVLA handled 12,775 complaints in the year 2015/16, of which it failed to resolve 14.9% at first contact. Overall complaints for that year were down by 6.5%. The DVLA customer service excellence standard was retained. No details were provided on how this was measured.
Number plates must be displayed in accordance with the Road Vehicles (Display of Registration Marks) Regulations 2001. Number plates must be made of reflex-reflecting material, white at the front and yellow at the rear, with black characters. This was first required on all vehicles manufactured after 1 January 1973, having been optional before ...
Although UK VOIP phone providers are required to offer 999 / 112 service, this is subject to a registration for the service and with a verified service address and users need to be aware such service may not work in a power blackout; however, International VOIP providers may not provide this service. The chargeable number 101 was introduced for ...
In the United Kingdom, a driving licence is the official document which authorises its holder to operate motor vehicles on highways and other public roads. It is administered in England, Scotland and Wales by the Driver and Vehicle Licensing Agency (DVLA) and in Northern Ireland by the Driver & Vehicle Agency (DVA).
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The Driver and Vehicle Standards Agency (DVSA) is an executive agency of the UK Department for Transport (DfT).. It carries out driving tests, approves people to be driving instructors and MOT testers, carries out tests to make sure lorries and buses are safe to drive, [2] carries out roadside checks on drivers and vehicles, and monitors vehicle recalls.
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