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In November 1995, the company began to offer wireless service under the Sprint Spectrum brand in the Baltimore-Washington metropolitan area. [44] This was the first commercial Personal Communications Service (PCS) network in the United States. [44] Although the Sprint PCS service was CDMA, the original Washington-area network used GSM. [44]
On this date all retail, customer service, and all other company branding will switch to the T-Mobile brand. [65] T-Mobile has since made the majority of Sprint's website redirect to t-mobile.com; Sprint's coverage map and their account are the two main parts of their website left. [66] [67] [68]
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Boost Mobile customers reported that they were unable to contact customer service, cancel their subscription, or make payments. The outage affected customers across the U.S. [27] [28] Service outages lasted for more than a month, with customers reporting wait times for customer service stretching to more than 14 hours. [29]
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