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IT Operation Management; Continuity Management; These processes have as well been defined in the ITIL framework. The processes are similar, but are viewed from another point of view [which?], therefore the activities in each of these processes may differ from the activities in an ITIL-environment. [citation needed]
Change management is an IT service management discipline. The objective of change management in this context is to ensure that standardized methods and procedures are used for efficient and prompt handling of all changes to control IT infrastructure, in order to minimize the number and impact of any related incidents upon service. Changes in ...
ITIL (previously and also known as Information Technology Infrastructure Library) is framework with set of practices (previously processes) for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of the business.
A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives.
ITIL The Service Management Framework; ISO/IEC 20000 – An international standard for IT service management; Muda - In a Lean framework, most of ITIL would be seen as Type I Muda: unavoidable, but not value-added work. Performance engineering; RPR problem diagnosis; Tudor IT Process Assessment – An framework for assessment of IT service ...
Axelos, the current owners of ITIL have published several white papers on SIAM. In an organisational ecosystem using processes based on ITIL, SIAM capabilities are needed to align processes across service providers. ITIL is less applicable in situations where SIAM is being applied to non-IT services.
Configuration Management (CM) is an ITIL-specific ITSM process that tracks all of the individual CIs in an IT system which may be as simple as a single server, or as complex as the entire IT department. In large organizations a configuration manager may be appointed to oversee and manage the CM process.
The change request management process in systems engineering is the process of requesting, determining attainability, planning, implementing, and evaluating of changes to a system. Its main goals are to support the processing and traceability of changes to an interconnected set of factors. [1]
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