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Business Process Outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of a specific business process to a second-party service provider. Originally, this was associated with manufacturing firms, such as Coca-Cola that outsourced large segments of its supply chain .
Homeshoring a.k.a. homesourcing – a form of IT-enabled offshoring; "transfer of service industry employment from offices to home-based ... with appropriate telephone and Internet facilities". [ 222 ] [ 223 ] These remote work positions may be customer-facing or back office , [ 224 ] and the workers may be employees or independent contractors .
In September 2012, Infosys BPM acquired US-based Marsh BPO for an undisclosed amount to expand its group life insurance activities. Marsh BPO, based in Des Moines, Iowa, has 87 employees and serves seven insurers and covers more than 600,000 insured lives. Marsh BPO will be absorbed in McCamish Systems. [12] [13]
A temporary work agency, temp agency or temporary staffing firm finds and retains workers. Other companies in need of short-term workers contract with the temporary work agency to send temporary workers, or temps, on assignments to work at the other companies. Temporary employees are also used in cyclical work, requiring frequent staffing ...
Getty Images For some 8 million Americans, part-time jobs are a way of life. Many are cobbling together several part-time gigs while they search for that elusive full-time job. Some, though ...
Foundever provides out-sourced call center services, as well as consulting, analytics, and support for other business processes. [18] The company operates out of large buildings with employees that speak different languages. [13] Its call centers are used for things like sales, customer service, collections, and back-office work.
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