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Getty By Jacquelyn Smith and Rachel Sugar The average US employee spends about a quarter of the work week combing through the hundreds of emails we all send and receive every day. But despite the ...
We asked etiquette experts to share the most current rules so you can make the right impression every time you hit send. The post 24 Email Etiquette Rules You Still Need to Follow appeared first ...
It’s an etiquette mistake to avoid eye contact with people you are talking to. But it’s also a mistake to make too much eye contact, as well. Because eye contact can be intense and even a ...
Customer service is the assistance and advice provided by a company through phone, online chat, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [ 1] but towards the end, the idea of a well-performed service is that of increasing revenues.
Companies' codes of conduct. A company code of conduct is a set of rules which is commonly written for employees of a company, which protects the business and informs the employees of the company's expectations. It is appropriate for even the smallest of companies to create a document containing important information on expectations for ...
"The customer is always right" is a motto or slogan which exhorts service staff to give a high priority to customer satisfaction. It was popularised by pioneering and successful retailers such as Harry Gordon Selfridge, John Wanamaker and Marshall Field. They advocated that customer complaints should be treated seriously so that customers do ...
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Getty Images By Alison Green In the two decades since email began saturating most American workplaces, most people have come to agree on some basic etiquette rules, such as don't reply-all when ...