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It was discontinued though many of its core functions were moved to an add-in for the Microsoft Dynamics CRM product named the Unified Service Desk. The Customer Care Framework provided a core set of functions for customer support avenues including voice call via call center agents and Internet portals.
Microsoft Intune (formerly Microsoft Endpoint Manager and Windows Intune) is a Microsoft cloud-based unified endpoint management service for both corporate and BYOD devices. [2] It extends some of the "on-premises" functionality of Microsoft Configuration Manager to the Microsoft Azure cloud.
Microsoft Forefront Unified Access Gateway (UAG) is a discontinued software suite that provides secure remote access to corporate networks for remote employees and business partners. Its services include reverse proxy , virtual private network (VPN), DirectAccess and Remote Desktop Services .
DirectAccess, also known as Unified Remote Access, is a VPN technology that provides intranet connectivity to client computers when they are connected to the Internet. . Unlike many traditional VPN connections, which must be initiated and terminated by explicit user action, DirectAccess connections are designed to connect automatically as soon as the computer connects to the Int
Microsoft Forefront logo. Microsoft Forefront is a discontinued family of line-of-business security software by Microsoft Corporation.Microsoft Forefront products are designed to help protect computer networks, network servers (such as Microsoft Exchange Server and Microsoft SharePoint Server) and individual devices. [1]
Microsoft Amalga Unified Intelligence System (formerly known as Azyxxi) was a unified health enterprise platform designed to retrieve and display patient information from many sources, including scanned documents, electrocardiograms, X-rays, MRI scans and other medical imaging procedures, lab results, dictated reports of surgery, as well as patient demographics and contact information.
Get Help, known as Contact Support before the Windows 10 Creators Update, [2] is a built-in interface for communicating with Microsoft customer service employees over the Internet. The opening screen requests that the user specify a product and explain a problem with it.
Microsoft Dynamics 365 is an integrated suite of enterprise resource planning (ERP) and customer relationship management (CRM) applications offered by Microsoft. [1] Combines various functions such as sales, customer service, field service, operations, finance, marketing, and project service automation into a single platform.
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related to: microsoft unified support portal