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Consequently, IT service management frameworks have been influenced by other standards and adopted concepts from them, e.g. CMMI, ISO 9000, or ISO/IEC 27000. [10] Various frameworks for ITSM and overlapping disciplines include: ITIL (Information Technology Infrastructure Library) is a set of detailed practices for IT activities such as IT ...
Service-oriented modeling is an SOA framework that identifies the various disciplines that guide SOA practitioners to conceptualize, analyze, design, and architect their service-oriented assets. The Service-oriented modeling framework (SOMF) offers a modeling language and a work structure or "map" depicting the various components that ...
A service delivery framework (SDF) is a set of principles, standards, policies and constraints to be used to guide the designs, development, deployment, operation and retirement of services delivered by a service provider with a view to offering a consistent service experience to a specific user community in a specific business context.
ITIL (previously and also known as Information Technology Infrastructure Library) is framework with set of practices (previously processes) for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of the business.
In the contexts of software architecture, service-orientation and service-oriented architecture, the term service refers to a software functionality, or a set of software functionalities (such as the retrieval of specified information or the execution of a set of operations) with a purpose that different clients can reuse for different purposes, together with the policies that should control ...
Product and service development – CMMI for Development (CMMI-DEV), Service establishment, management, – CMMI for Services (CMMI-SVC), and; Product and service acquisition – CMMI for Acquisition (CMMI-ACQ). In version 2.0 these three areas (that previously had a separate model each) were merged into a single model.
Service Integration and Management (SIAM) is an approach to managing multiple suppliers of services (business services as well as information technology services) and integrating them to provide a single business-facing IT organization. It aims at seamlessly integrating interdependent services from various internal and external service ...
ITIL The Service Management Framework; ISO/IEC 20000 – An international standard for IT service management; Muda - In a Lean framework, most of ITIL would be seen as Type I Muda: unavoidable, but not value-added work. Performance engineering; RPR problem diagnosis; Tudor IT Process Assessment – An framework for assessment of IT service ...