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In Europe, air passengers have more rights than in the US and must be compensated by law for overbookings, cancellations or flight delays. [5] After this law (Regulation 261/2004) was introduced in the EU in early 2005, complaints soared, as expected, since more compensation could be expected by passengers who officially complained. [6]
When the pandemic first started, airlines received a $50 billion bailout from the U.S. government. Yet airlines are receiving record complaints
Complaints about airlines, according to the PIRG analysis, are increasing faster than the level of passengers. They rose nearly three times faster than the 11 percent increase in passengers ...
The Air Passengers Rights Regulation 2004 [1] [2] (Regulation (EC) No 261/2004) is a regulation in EU law establishing common rules on compensation and assistance to passengers in the event of denied boarding, flight cancellations, or long delays of flights.
An airline passenger’s complaint has gone viral after they claimed that someone died on their British Airways flight. However, it’s their complaint that the flight was delayed because of the ...
This is a list of airlines that have an air operator's certificate issued by the Federal Aviation Administration of the United States.. Note: Destinations in bold indicate primary hubs, those in italic indicate secondary hubs, and those with regular font indicate focus cities.
Frontier Airlines saw the highest rate of passenger complaints among U.S. carriers in 2022, a year that became one of the most disruptive for flyers on record.
US Airways was the leader in service complaints with 4.4 complaints per 100,000 customers. The US Airways rate of customer complaints was 7.5 times the rate of JetBlue (0.59 complaints per 100,000 customers) and 11 times the rate of Southwest Airlines (0.4 complaints per 100,000 customers). [58]
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