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On December 21, 2009, Avaya acquired Nortel's government business as part of the company's assets sale. [30] [31] In October 2019, Avaya entered into a strategic partnership with RingCentral and together, introduced a new unified communications as a service solution called Avaya Cloud Office ("ACO"). RingCentral also contributed $500 million to ...
TPx (also known as TPx Communications, U.S. TelePacific Corp; formerly TelePacific Communications) is a privately held leading national provider of managed services. [1] Founded in 1998, TPx delivers managed IT, unified communications as a service (UCaaS), secure networks and cybersecurity services. [2]
Network equipment providers (NEPs) – sometimes called telecommunications equipment manufacturers (TEMs) – sell products and services to communication service providers such as fixed or mobile operators as well as to enterprise customers.
Kura is a contact centre company based in Glasgow, Scotland. [1] [2] They provide outsourced contact centre services and software, including customer service, retention, win-back, up-sell, cross-sell, web chat, complaints handling, appointment setting, general customer management and software development.
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From 2000 to 2010, Black Box Corporation formed partnerships in the USA with key IT service providers, including Cisco, Avaya, NEC, and Unify. There were about 120 acquisitions and mergers overall. [14] [15]
Unified communications (UC) is a business and marketing concept describing the integration of enterprise communication services such as instant messaging (chat), presence information, voice (including IP telephony), mobility features (including extension mobility and single number reach), audio, web & video conferencing, fixed-mobile convergence (FMC), desktop sharing, data sharing (including ...
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