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The Pakistan Citizen's Portal launched its web-based services and helpline on 28 September 2020. [ 6 ] [ 7 ] In October 2020, manual complaint lodging facility was provided at the dashboards of government offices for illiterate and physically challenged people.
Banking Mohtasib Pakistan: This institution focuses on addressing grievances related to banking services, ensuring fairness and transparency in the banking sector. Federal Insurance Ombudsman : Responsible for handling complaints and disputes concerning insurance services provided by federal entities, this ombudsman agency plays a vital role in ...
In Pakistan, the establishment of an Ombudsman institution was advocated in Article 276 of the Interim Constitution of 1972, which provided for the appointment of a Federal Ombudsman and Provincial Ombudsmen. The Constitution of 1973 provided for the establishment of Federal Ombudsman, and the institution was eventually created through the ...
The Pakistan Citizen's Portal (PCP) is a mobile application launched by the Government of Pakistan to facilitate citizen feedback and resolve public grievances. [50] It features a grievance redressal system that allows citizens to lodge complaints regarding various government services and a performance monitoring system to track and monitor the ...
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The National Database & Registration Authority (NADRA) (Urdu: قومی مقتدرہِ اندراجات و معطیات) is an independent and autonomous agency under the control of the Interior Secretary of Pakistan that regulates Government Databases and statistically manages the sensitive registration database of all the National Citizens of Pakistan.
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The Ehtesab Act, 1997 established an Ehtesab Cell, charged with the investigation and prosecution of corruption. [1]Under the National Accountability Ordinance, 1999, the NAB was established as the cell's successor, and given the additional responsibility of preventing and raising awareness of corruption. [2]