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The Traveler Redress Inquiry Program (TRIP, sometimes called DHS TRIP) is a program managed by the Department of Homeland Security in the United States that allows people who face security-related troubles traveling by air, receive excessive security scrutiny, or are denied entry to the United States, to file their grievances with and seek redress from the DHS.
In the US, Southwest Airlines had the lowest rate of complaints in 2006, with 0.11 complaints per 100,000 passengers, while US Airways and United Airlines had the worst rate of complaints, both with 1.36 complaints per 100,000 passengers. [7] US Airways is also the US airline with the worst on-time performance, which might explain its rate of ...
The ACAA prohibits commercial airlines from discriminating against passengers with disabilities. The act was passed by the U.S. Congress in direct response to a narrow interpretation of Section 504 of the Rehabilitation Act of 1973 by the U.S. Supreme Court in U.S. Department of Transportation (DOT) v. Paralyzed Veterans of America (PVA).
The U.S. Department of Transportation is creating an interactive dashboard where travelers will be able to find "easy to-read, comparative summary information on the services or amenities that ...
Frontier Airlines was the most-complained-about US airline in 2023, based on the ratio of complaints to customers in US Department of Transportation data. ... Complaints about airlines, according ...
The Department of Transportation proposed new rules to clarify and expand when airline passengers are entitled to refunds.
The DOT also requires carriers to make a reasonable effort to ensure that the charter operators they fly for are obeying the federal rules. Xtra is the second of Direct Air's eight carriers to be fined by the DOT, with the first one being World Atlantic Airlines which was fined $180,000 in late July.
The 5th U.S. Circuit Court of Appeals granted the industry's request to block the rules saying it "likely exceeds DOT's authority and will irreparably harm airlines" pending a full review by the ...