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USAA is a pioneer of the concept of direct marketing; most of its business is conducted over the Internet or telephone using employees instead of agents. Until the 1960s, the bulk of its business was conducted via mail. In the late 1960s, USAA began a transition from mail to phone-based sales and service.
The attorney-in-fact, using a power of attorney from each subscriber, is authorized to administer the exchange and run its day-to-day operations, including issuing policies, filing rates, managing investments and handling claims. The attorney-in-fact can solicit and admit new subscribers.
A home insurance adjuster handles claims for the insurance company or policyholder. Their job is to verify the claim details, investigate the loss, look at the damage and estimate repair costs.
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