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Customer service may be provided in person (e.g. sales / service representative), or by automated means, [11] such as kiosks, websites, and apps. An advantage of automation is that it can provide service 24 hours a day which can complement face-to-face customer service. [12] There is also economic benefit to the firm.
The first Canadian 3-1-1 service opened in Calgary, Alberta on 18 May 2005. Historically, the 311 code was used by some telephone companies for testing purposes. In Alberta, 311 was the automatic number announcement circuit (ANAC) until 1 April 2005 when this was changed to 958–6111 to make way for the 3-1-1 service.
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