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Founded in 1986, Datix produced web-based incident reporting and risk management software for healthcare and adjacent industries. [1] Datix technology was adopted by organizations like the National Health Service (NHS) [2] and United States Department of Defense [3] to manage event reporting.
Mantis Bug Tracker is a free and open source, web-based bug tracking system.The most common use of MantisBT is to track software defects.However, MantisBT is often configured by users to serve as a more generic issue tracking system and project management tool.
Notable issue tracking systems, including bug tracking systems, help desk and service desk issue tracking systems, as well as asset management systems, include the following. The comparison includes client-server application, distributed and hosted systems.
An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues. [1] Issue tracking systems are generally used in collaborative settings, especially in large or distributed collaborations, but can also be employed ...
Request Tracker for Incident Response (RTIR) is a special distribution of RT to fulfill the specific needs of CERT teams. [4] At this point, RTIR is, at once, a tool specific to incident management, a general purpose tool teams can use for other tasks, and also a tool that can—and very often is—a fully customized system built on layers of ...
PagerDuty is an American cloud computing company specializing in a SaaS incident management platform for IT operations departments. [6] [7] PagerDuty is headquartered in San Francisco with offices in Toronto, Atlanta, London, Lisbon, Tokyo, and Sydney. Its platform is designed to alert clients to disruptions and outages. [8]
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Supportworks is packaged with a web-based self-service portal, allowing customers to create calls in the system using a web browser, without requiring assistance from an analyst. When a customer creates a call through the self-service portal an email is generated with a reference number for the customer.
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