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SharePoint is a collection of enterprise content management and knowledge management tools developed by Microsoft.Launched in 2001, [7] it was initially bundled with Windows Server as Windows SharePoint Server, then renamed to Microsoft Office SharePoint Server, and then finally renamed to SharePoint.
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It was discontinued though many of its core functions were moved to an add-in for the Microsoft Dynamics CRM product named the Unified Service Desk. The Customer Care Framework provided a core set of functions for customer support avenues including voice call via call center agents and Internet portals.
Help desk software is a computer program that enables customer-care operators to keep track of user requests and deal with other customer-care-related issues. [1]Generally, help desk software is part of an umbrella category called the service desk, which includes asset management and IT service management, and the two terms are sometimes used interchangeably.
The BPOS was a component of the broader Microsoft software as a service strategy that included both live and Online services. [3] BPOS was succeeded by Office 365 . Where BPOS was based on Microsoft Exchange 2007 and Microsoft Office SharePoint Server 2007, Office 365 was originally built around the 2010 versions of Exchange and Microsoft ...
Service Manager is an ITSM Tool using the ITIL framework providing a web interface for corporate changes, releases and interactions (request fulfillment) supported by a Service catalog and CMDB. For a summary of the functionality, screenshots , data sheets , white papers and more information refer to the sources listed above.
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HP OpenView is the former name for a Hewlett-Packard product family that consisted of network and systems management products. In 2007, HP OpenView was rebranded as HP BTO (Business Technology Optimization) Software when it became part of the HP Software Division.