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NHS Direct was the health advice and information service provided by the National Health Service (NHS), established in March 1998. The nurse-led telephone information service provided residents and visitors in England with healthcare advice 24 hours a day, every day of the year through telephone contact on the national non-geographic 0845 46 47 number. [1]
NHS Direct Wales is a 24-hour telephone and internet health advice service provided by NHS Wales to enable people to obtain advice when use of the national emergency telephone number (999 or 112) does not seem to be appropriate but there is some degree of urgency; it also functions as a confidential advice service for some medical matters which a patient might be reluctant to discuss with ...
111 is a free-to-call single non-emergency number medical helpline operating in England, Scotland and Wales. The 111 phone service has replaced the various non-geographic 0845 rate numbers and is part of each country's National Health Service: in England the service is known as NHS 111; [1] in Scotland, NHS 24; [2] and in Wales, NHS 111 Wales.
NHS 24 also acts as the first point of contact for primary care advice in the out-of-hours period. The 2004 Scottish GP contract contained a right for GPs to opt-out of out-of-hours working. [17] By 2006, 80% of Scottish GP practices had exercised this right. From Autumn 2004 patients calling NHS 24 began to experience delays. [18]
It also runs "The NHS Website" (www.nhs.uk, formerly NHS Choices), which is the national website for the NHS in England. NHS Digital has taken on the roles of a number of predecessor bodies including the NHS Information Centre, NHS Connecting for Health, and parts of NHS Direct. The organisation produces more than 260 official and national ...
The NHS has also launched a COVID-19 helpline on 119 so that these calls do not go through the 111 call centre. Local electricity network operators can be reached on 105 to report power cuts. [55] Two telephone helplines within the regular code space have only eight digits: 0800 11 11 for ChildLine and 0845 4647 for NHS Direct in Wales.
Carson's proposal for “A new model of integrated out-of-hours provision ... accessed by patients via a single telephone call, routed in the first place through NHS Direct and passed, where necessary, to the appropriate provider of out-of-hours services in that locality.” eventually developed into NHS 111 and influenced the formulation of ...
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