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ETSI and 3rd Generation Partnership Project (3GPP) standards, such as GSM and LTE, define supplementary service codes that make it possible to query and set certain service parameters (e.g., call forwarding) directly from mobile devices.
Call forwarding, or call diversion, is a telephony feature of all telephone switching systems which redirects a telephone call to another destination, which may be, for example, a mobile or another telephone number where the desired called party is available. Call forwarding was invented by Ernest J. Bonanno.
A vertical service code (VSC) is a sequence of digits and the signals star (*) and pound/hash (#) dialed on a telephone keypad or rotary dial to access certain telephone service features. [1] Some vertical service codes require dialing of a telephone number after the code sequence.
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To activate Remote Access to Call Forwarding, a subscriber calls a provider-supplied Remote Access Directory Number, enters the telephone number of the line to be redirected along with a personal identification number (PIN), a vertical service code (such as 72# or *73) and the number to which the calls are to be forwarded.
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10-10-321, 10-10-345, 10-10-220, and 10-10-987 are United States long-distance phone services best known for their prolific television and direct mail advertising in the late 1990s. 10-10-321 was the first mass-marketed service of its type. 10-10-345 was owned by AT&T, and the rest were all owned by MCI, which is now part of Verizon.