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It can negatively impact customer service perceptions and potentially crumble an organization's competitive status. Today, customer incivility is known as customer verbal aggression towards employees through language content and communication style. Customer verbal aggression can happen in places such as restaurants, retail stores, banks, etc.
Compulsive talking (or talkaholism) is talking that goes beyond the bounds of what is considered to be socially acceptable. [1] The main criteria for determining if someone is a compulsive talker are talking in a continuous manner or stopping only when the other person starts talking, and others perceiving their talking as a problem.
Interpersonal communication research addresses at least six categories of inquiry: 1) how humans adjust and adapt their verbal communication and nonverbal communication during face-to-face communication; 2) how messages are produced; 3) how uncertainty influences behavior and information-management strategies; 4) deceptive communication; 5 ...
In psychology, logorrhea or logorrhoea (from Ancient Greek λόγος logos "word" and ῥέω rheo "to flow") is a communication disorder that causes excessive wordiness and repetitiveness, which can cause incoherency.
The psychology of dirty talk “hasn’t received a ton of study,” says Justin Lehmiller, Ph.D., a researcher at the Kinsey Institute and MH advisor. But some studies have reported that erotic ...
People who develop this communication style usually feel powerless, resentful, and stuck. [2] Passive-aggressive individuals expose their anger through procrastination, being exaggeratedly forgetful, and or being intentionally inefficient, among other things. [3] Many behavioral characteristics are identified with this communication style.
Impulse-control disorder (ICD) is a class of psychiatric disorders characterized by impulsivity – failure to resist a temptation, an urge, or an impulse; or having the inability to not speak on a thought.
A communication disorder is any disorder that affects an individual's ability to comprehend, detect, or apply language and speech to engage in dialogue effectively with others. [1] This also encompasses deficiencies in verbal and non-verbal communication styles. [2]
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