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Poor customer service (17%) Defective or low-quality products (14%) Return or refund problems (12%) Online order issues (10%) Walmart claims to resolve over 90% of customer complaints within two business days, with a majority handled on the first contact.
Concerns are always treated confidentially, and if you choose, you may report your concern anonymously. 800-963-8442 (1-800-WM-ETHIC) in the U.S., Canada, and Puerto Rico, or your local phone number which is listed at the end of our Code.
In case of extremely poor service or an urgent unresolved complaint, you can try emailing Walmart CEO Doug McMillon at [email protected]. Obviously, the CEO won’t personally get back to you! But this prompts their executive team to look into the matter and address it promptly.
Walmart customers are criticizing the US' biggest retailer on social media due to the lack of quality customer service.
Customer Service is horrible. Just had to listen to my mother call the help center to try to get help with her recipes for her online purchases for court. For some reason they would not come up.
The Walmart Global Ethics online complaint form allows customers to file customer service complaints. It also provides an outlet for customers, suppliers and students to file complaints about corruption, discrimination, harassment, conflicts of interest or situations impacting financial integrity.
Use this comments section to discuss problems you have had with WalMart, or how they have handled your complaints. Initial complaints should be directed to WalMart directly . You can find contact details for WalMart above.
Need Help? Visit the Walmart.com Help Center to find answers to common questions, use our online chat and more. You may also contact our customer service team at 1-800-925-6278 (1-800-WALMART).
Feedback and complaints: If you had a particularly good or bad experience at Walmart and want to share feedback, you can email customer service or reach out through social media. For serious complaints, consider using the executive escalation email address.
Consumer Reports asks, Are you sick of companies giving you bad customer service when you have a problem with billing or product performance? Learn how to get your complaints taken...