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Customer service representatives, customer service advisors, customer service agents, or customer service associates are employees who interact with customers to handle and resolve complaints, process orders, and provide information about an organization’s products and services. They may work in an office with a call center or in retail.
Gojek motorcycle riders in Salatiga, Central Java, Indonesia. The name Gojek comes from the term “Ojek” or motorbike taxis [16] commonly found throughout Indonesia. It was founded in 2010 with 20 motorbike drivers. [17] Gojek app was launched in January 2015, [18] and in less than two years, the app racked up nearly 30 million downloads. [19]
The Ministry of Home Affairs ( Indonesian: Kementerian Dalam Negeri; abbreviated as Kemendagri) is an interior ministry of the government of Indonesia responsible for matters of the state. The ministry was formerly known as the Department of Home Affairs ( Departemen Dalam Negeri; Depdagri) until 2010 when the nomenclature of the Department of ...
Ministry of Transportation. Ministry of Marine Affairs and Fisheries. Ministry of Tourism and Creative Economy. Ministry of Energy and Mineral Resources. Ministry of Investment. Ministry of Public Works and Housing. Ministry of Environment and Forestry. 27 October 2014. Luhut Binsar Pandjaitan.
Customer support. Customer support is a range of consumer services to assist customers in making cost-effective and correct use of a product. [9] It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [9] These services may even be provided at the place in which the ...
Customer engineer. A customer engineer ( CE) is a worker whose primary job scope is to provide a service to customers who have signed a contract with the company. Originally, the term was used by IBM, but now customer engineer is also being used by other companies.
The Charter Mark was an award demonstrating the achievement of national standard for excellence in customer service in United Kingdom public sector organisations. Introduced in 1991, it was replaced in 2008 by Customer Service Excellence standard, with the last issued Charter Marks expiring in 2011. The Charter Mark was one of the consequences ...
Corley Kenna, head of communications at Patagonia, told Fortune that for much of the last year its customer-service team, which has been fully remote since the pandemic, has been anywhere from 200 ...