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Course content typically includes greeting the customer (either by phone or in person), questioning to understand the customer’s need or problem, listening, confirming understanding, responding with value, using positive language, eliminating jargon, concluding the phone or face-to-face interaction, dealing with angry customers, and the importance of body language and tone of voice.
The torrent system has been created to ease the load on central servers, as instead of having individual clients fetch files from the server, torrent can crowd-source the bandwidth needed for the file transfer and reduce the time needed to download large files. Many free/freeware programs and operating systems, such as the various Linux ...
A PDF creator and virtual PDF printer for Microsoft Windows PDF-XChange: Proprietary: Yes: PDF Tools allows creation of PDFs from many types of source input (images, scans, etc.). The PDF-XChange print driver allows printing directly to a PDF. A "lite" version of the print driver is free for non-commercial (home and academic) use. PrimoPDF ...
Customer support is a range of consumer services to assist customers in making cost-effective and correct use of a product. [9] It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [9]
The International Customer Service Institute (TICSI) is an international partnership organisation to enable the recognition and sharing of global best practice in customer service. It was founded in 2005 operating out of London and Dubai and has developed The International Standard for Service Excellence (TISSE). [ 1 ]
JETT’s products include customer experience consulting, mystery shopping, customer service training, teambuilding and customer engagement research. The company was founded in 2004 to provide the opportunity for employees in China's service industry to learn and gain skills to help them in their daily working lives.
BitTorrent, also referred to simply as torrent, is a communication protocol for peer-to-peer file sharing (P2P), which enables users to distribute data and electronic files over the Internet in a decentralized manner.
Technical support, also known as tech support, is a call centre type customer service provided by companies to advise and assist registered users with issues concerning their technical products. [1] Traditionally done on the phone , technical support can now be conducted online or through chat.
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