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Apple Home is a smart home platform developed by Apple Inc. that lets users configure, communicate with and control smart appliances using Apple devices. Apple Home communicates with devices using HomeKit, the software framework and communication protocol developed by Apple, and the open Matter standard. [ 1 ]
The Genius Bar is a technical support service provided by Apple Inc. inside Apple Stores to support the use of its products and services. The locations provide concierge-style, face-to-face support for customers from "Geniuses" who are specially trained and certified by Apple, with multiple levels of certification depending on the products serviced.
Businesses can rely on contact center telephony services to respond to their customers’ queries over phone, email, chat, fax, etc. Integrating it with their customer relationship management tools, entire contact details of customers and their interaction sessions with different customer service representatives can be found at one place.
The perception of success of the customer service interactions is dependent on employees "who can adjust themselves to the personality of the customer". [2] Customer service is often practiced in a way that reflects the strategies and values of a firm. Good quality customer service is usually measured through customer retention.
The term "call center" was first published and recognised by the Oxford English Dictionary in 1983. The 1980s saw the development of toll-free telephone numbers to increase the efficiency of agents and overall call volume. Call centers increased with the deregulation of long-distance calling and growth in information-dependent industries. [11]
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Home Assistant acts as a central smart home controller hub by combining different devices and services in a single place and integrating them as entities. The provided rule-based system for automation allows creating custom routines based on a trigger event, conditions and actions, including scripts.
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