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In addition, Spectrum pledged to give customers credits when the company’s customer service doesn’t live up to its promises, or for internet outages that are out of the customer’s control ...
Xumo — the joint venture of Comcast and Charter Communications, the two biggest cable operators in the U.S. — is launching its first streaming set-top boxes for new video customers of Charter ...
The changes also include a pledge to address service disruptions quickly, dispatching a technician the same day if requested by a customer before 5 p.m. ... All current customers of Spectrum ...
Comcast's Customer Service Rating by the ACSI surveys indicate that the company's customer service has not improved since the surveys began in 2001. Analysis of the surveys states that "Comcast is one of the lowest scoring companies in ACSI. As its customer satisfaction eroded by 7% over the past year, revenue increased by 12%."
In addition, Comcast would divest 1.4 million Time Warner Cable subscribers to Charter Communications for about $7.3 billion, and divest 2.5 million subscribers to a new public company which would be owned 66% by Comcast shareholders, and 33% by Charter, which would manage its network and customers. Finally, Comcast and Charter would swap about ...
ViacomCBS Inc. and Comcast Cable have struck a new multi-year distribution agreement that will keep ViacomCBS’ broadcast, cable and streaming services available to Xfinity customers, the ...
Altice USA (also known as Optimum); AT&T Internet; Charter Communications (also known as Spectrum); Comcast High Speed Internet (also known as Xfinity); Consolidated Communications (including FairPoint Communications)
Cable giant Comcast, hoping to build a new bridge to the streaming-centric video landscape, this week announced the availability of the Xumo Stream Box — a device it’s providing for no extra ...
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