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Ideally, a fault management system should be able to correctly identify events and automatically take action, either launching a program or script to take corrective action, or activating notification software that allows a human to take proper intervention (i.e. send e-mail or SMS text to a mobile phone). Some notification systems also have ...
EE WiFi is a wi-fi hotspot service provided by BT Group for the UK. Its predecessor, BT Wi-fi was established following a rebranding of the former BT Openzone and BT Fon, bringing both of the services under one name until the Fon partnership ended. [ 1 ]
Failure Reporting (FR). The failures and the faults related to a system, a piece of equipment, a piece of software or a process are formally reported through a standard form (Defect Report, Failure Report). Analysis (A). Perform analysis in order to identify the root cause of failure. Corrective Actions (CA).
The BT Smart Hub (formerly BT Home Hub) is a family of wireless residential gateway router modems distributed by BT for use with their own products and services and those of wholesale resellers (i.e. LLUs) but not with other Internet services. Since v 5, Home/Smart Hubs support the faster Wi-Fi 802.11ac standard, in addition to the 802.11b/g/n ...
BT launched a new look Home Hub in October 2007 with an enhanced wireless footprint. [clarification needed] In July 2008 the Home Hub was relaunched with a new smaller design, Draft-N wireless, additional connections and a new user interface; unlike the previous replacement, the new Home Hub was given a .0 release, making it the Home Hub 2.0.
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Technical Report 069 (TR-069) is a document by the Broadband Forum that specifies the CPE WAN Management Protocol (CWMP). CWMP is a SOAP -based protocol for communication between an internet service provider auto configuration server (ACS) and customer-premises equipment (CPE).
As BT no longer has a monopoly of internal wiring, they make a substantial charge if a fault reported to them is found to be in the customer's internal/domestic wiring. It is therefore important for the customer to have the facility to check whether a fault is in their internal wiring/equipment or externally in BT's cabling or systems.