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Problem solving is the process of achieving a goal by overcoming obstacles, a frequent part of most activities. Problems in need of solutions range from simple personal tasks (e.g. how to turn on an appliance) to complex issues in business and technical fields. The former is an example of simple problem solving (SPS) addressing one issue ...
Anger management is a psycho-therapeutic program for anger prevention and control. It has been described as deploying anger successfully. [1] Anger is frequently a result of frustration, or of feeling blocked or thwarted from something the subject feels is important. Anger can also be a defensive response to underlying fear or feelings of ...
Product recalls are one of a number of corrective actions that can be taken for products that are deemed to be unsafe. [1] The recall is an effort to limit ruination of the corporate image and limit liability for corporate negligence, which can cause significant legal costs. It can be difficult, if not impossible, to determine how costly can be ...
Avoidance coping. In psychology, avoidance coping is a coping mechanism and form of experiential avoidance. It is characterized by a person's efforts, conscious or unconscious, to avoid dealing with a stressor in order to protect oneself from the difficulties the stressor presents. [ 1] Avoidance coping can lead to substance abuse, social ...
Critical incident technique. The critical incident technique (or CIT) is a set of procedures used for collecting direct observations of human behavior that have critical significance and meet methodically defined criteria. These observations are then kept track of as incidents, which are then used to solve practical problems and develop broad ...
Multicollinearity. In statistics, multicollinearity or collinearity is a situation where the predictors in a regression model are linearly dependent . Perfect multicollinearity refers to a situation where the predictive variables have an exact linear relationship. When there is perfect collinearity, the design matrix has less than full rank ...
t. e. Alternative dispute resolution ( ADR ), or external dispute resolution ( EDR ), typically denotes a wide range of dispute resolution processes and techniques that parties can use to settle disputes with the help of a third party. [1] They are used for disagreeing parties who cannot come to an agreement short of litigation.
Complaint system. A complaint system (also known as a conflict management system, internal conflict management system, integrated conflict management system, [1] or dispute resolution system) is a set of procedures used in organizations to address complaints and resolve disputes. Complaint systems in the US have undergone significant innovation ...
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