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While emotion work happens within the private sphere, emotional labor is emotion management within the workplace according to employer expectations. Jobs involving emotional labor are defined as those that: require face-to-face or voice-to-voice contact with the public. require the worker to produce an emotional state in another person.
Emotional labor is particularly common in service or caring occupations (think: flight attendants, waiters, teachers, child care workers, social workers, nurses, nursing home attendants, customer ...
The theory proposes that affective work behaviors are explained by employee mood and emotions, while cognitive-based behaviors are the best predictors of job satisfaction. [2] The theory proposes that positive-inducing (e.g., uplifts) as well as negative-inducing (e.g., hassles) emotional incidents at work are distinguishable and have a ...
Although emotional labor may be helpful to the organizational bottom line, there has been recent work suggesting that managing emotions for pay may be detrimental to the employee". [14] Emotional labor and emotional work both have negative aspects to them including the feelings of stress, frustration or exhaustion that all lead to burnout.
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Cognitive labor is sociological and feminist concept referring to the invisible mental work many women do in relationships and families. [1] It is related to invisible labor , emotional labor , and unpaid work [ 2 ] while emphasizing the cost of planning, organizing, scheduling, managing and worrying, in addition to "executing."
[1] [4] Emotion work has use value and occurs in situations in which people attempt to change their emotions or their emotional display for their own non-compensated benefit (e.g., in their interactions with family and friends). By contrast, emotional labor has exchange value because it is traded and performed for a wage. [5]
A meta-analytic review by Joseph and Newman [28] also revealed that both Ability EI and Trait EI tend to predict job performance much better in jobs that require a high degree of emotional labor (where 'emotional labor' was defined as jobs that require the effective display of positive emotion). In contrast, EI shows little relationship to job ...