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  2. 10 Tips for Handling Difficult Clients - AOL

    www.aol.com/lifestyle/10-tips-handling-difficult...

    Stay polite and respectful. If you feel yourself getting emotional and think you might be getting close to lashing out disrespectfully, step away. Take yourself out of the situation so that you ...

  3. Disruptive innovation - Wikipedia

    en.wikipedia.org/wiki/Disruptive_innovation

    Disruptive innovation. An 1880 penny-farthing (left), and a 1886 Rover safety bicycle with gearing. In business theory, disruptive innovation is innovation that creates a new market and value network or enters at the bottom of an existing market and eventually displaces established market-leading firms, products, and alliances. [1]

  4. Challenging behaviour - Wikipedia

    en.wikipedia.org/wiki/Challenging_behaviour

    Challenging behaviour, also known as behaviours which challenge, is defined as "culturally abnormal behaviour (s) of such intensity, frequency or duration that the physical safety of the person or others is placed in serious jeopardy, or behaviour which is likely to seriously limit or deny access to the use of ordinary community facilities".

  5. SEC classification of goods and services - Wikipedia

    en.wikipedia.org/wiki/SEC_classification_of...

    In contrast to experience goods, the utility gain or loss of credence goods is difficult to measure after consumption as well. The seller of the good knows the utility impact of the good, creating a situation of asymmetric information. Examples of credence goods include; Vitamin supplements; Education; Car repairs; Many forms of medical treatment

  6. Consumer confusion - Wikipedia

    en.wikipedia.org/wiki/Consumer_confusion

    Confusion occurs when a consumer fails to correctly understand or interpret products and services. [2] This, in turn, leads to them making imperfect purchasing decisions. This concept is important to marketeers because consumer confusion may result in reduced sales, reduced satisfaction with products and difficulty communicating effectively ...

  7. Cost–benefit analysis - Wikipedia

    en.wikipedia.org/wiki/Cost–benefit_analysis

    Cost–benefit analysis ( CBA ), sometimes also called benefit–cost analysis, is a systematic approach to estimating the strengths and weaknesses of alternatives. It is used to determine options which provide the best approach to achieving benefits while preserving savings in, for example, transactions, activities, and functional business ...

  8. Nate Silver charts the course of risk-taking, from Sam ... - AOL

    www.aol.com/finance/nate-silver-charts-course...

    Before Sam Bankman-Fried was sentenced to 25 years in federal prison for defrauding customers of his failed crypto exchange FTX, he spent some time with data savant and polling guru Nate Silver ...

  9. Problem solving - Wikipedia

    en.wikipedia.org/wiki/Problem_solving

    Problem solving is the process of achieving a goal by overcoming obstacles, a frequent part of most activities. Problems in need of solutions range from simple personal tasks (e.g. how to turn on an appliance) to complex issues in business and technical fields. The former is an example of simple problem solving (SPS) addressing one issue ...