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Assertiveness is a communication skill that can be taught and the skills of assertive communication effectively learned. Assertiveness is a method of critical thinking, where an individual speaks up in defense of their views or in light of erroneous information.
Thomas Gordon (March 11, 1918 – August 26, 2002) was an American clinical psychologist and colleague of Carl Rogers.He is widely recognized as a pioneer in teaching communication skills and conflict resolution methods to parents, teachers, leaders, women, youth and salespeople.
Marshall Bertram Rosenberg (October 6, 1934 – February 7, 2015) was an American psychologist, mediator, author and teacher.Starting in the early 1960s, he developed nonviolent communication, a process for supporting partnership and resolving conflict within people, relationships, and society.
In interpersonal communication, an I-message or I-statement is an assertion about the feelings, beliefs, values, etc. of the person speaking, generally expressed as a sentence beginning with the word I, and is contrasted with a "you-message" or "you-statement", which often begins with the word you and focuses on the person spoken to.
Conflict management is the process of handling disputes and disagreements between two or more parties. Managing conflict is said to decrease the amount of tension; if a conflict is poorly managed, it can create more issues than the original conflict.
The Art of Communicating is a book written by Zen Master Thích Nhất Hạnh.The nine-chapter book was published in 2013 by HarperCollins Publishers LLC. According to Thích Nhất Hạnh, despite the integral role of technology, video conferencing, messaging and telephones in our lives, we still have difficulty communicating and understanding our inner sufferings.
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The TKI uses two axes (influenced by the Mouton and Blake axes) called "assertiveness" and "cooperativeness." [ 1 ] The TKI identifies five different styles of conflict: Competing (assertive, uncooperative), Avoiding (unassertive, uncooperative), Accommodating (unassertive, cooperative), Collaborating (assertive, cooperative), and Compromising ...
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related to: assertive communication skills pdf download full novel book