Ad
related to: knowledge center incident management
Search results
Results from the WOW.Com Content Network
Incident management is an important part of IT service management (ITSM) process area. [13] The first goal of the incident management process is to restore a normal service operation as quickly as possible and to minimize the impact on business operations, thus ensuring that the best possible levels of service quality and availability are ...
The National Incident Management System (NIMS) is a standardized approach to incident management developed by the United States Department of Homeland Security. The program was established in March 2004, [ 1 ] in response to Homeland Security Presidential Directive -5, [ 1 ] [ 2 ] issued by President George W. Bush .
Emergency operations center (EOC): An emergency operations center is a central command and control facility responsible for carrying out the principles of emergency preparedness and emergency management, or disaster management functions at a strategic level during an emergency, and ensuring the continuity of operation of a company, political ...
An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues. [1] Issue tracking systems are generally used in collaborative settings, especially in large or distributed collaborations, but can also be employed ...
Knowledge-Centered Service (KCS; previously known as Knowledge-Centered Support) is a service delivery method that focuses on knowledge as a key asset of the organization implementing it. Development began in 1992 by the Consortium for Service Innovation , [ 1 ] a non-profit alliance of service organizations.
Computer security incident management is a specialized form of incident management, the primary purpose of which is the development of a well understood and predictable response to damaging events and computer intrusions. [1] Incident management requires a process and a response team which follows this process.
In the 2014 HICS Guidebook, the term "incident management team" was changed to "hospital incident management team" or "HIMT", in order to eliminate any potential for confusion with other response agencies that may be deployed to aid in managing the incident. The following link provides the most updated HIMT organizational chart.
Log management: Focus on simple collection and storage of log messages and audit trails. [9] Security information management : Long-term storage as well as analysis and reporting of log data. [21] Security event manager : Real-time monitoring, correlation of events, notifications and console views.
Ad
related to: knowledge center incident management